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7 Atlanta Storm Preparation Tips to Avoid Severe Damages

5/5/2021 (Permalink)

Storm preparation checklist Count on team SERVPRO when storm damage strikes!

Atlanta Storm preparation is essential to mitigate the amount of storm damage.

It's been a long time since Atlanta has seen such severe storms, and Hurricane season is coming. We want to help you prepare for these storms before becoming more of a problem than they already are. This blog post will discuss 7 Atlanta storm preparation tips that can help reduce the risk of severe damages.

Why preparing for a storm is essential.

When a severe storm hits the city of Atlanta, many households are unprepared and helpless. When planning for a storm, make sure you have a storm preparation plan that everyone in your house knows well. It is essential everyone knows what to do when the power goes out, how and where to get extra food or water after the storm damage has occurred. Once you have your storm preparation plan ready for various scenarios, every family member must know their role so everyone is better prepared.

When designing a storm preparation plan with your family, you need to consider:

  1. Storm preparation
  2. What you'll do if the power goes out
  3. If you lose water service, what will you do?
  4. Where is the family meeting point?

SERVPRO storm prevention tips:

  1. Designate a secure location in your house where you can take refuge during a storm. 
  2. Make an emergency kit that includes bottled water, extra batteries, cash, a first-aid kit, flashlight, portable chargers, snacks, meals, radio (battery operated), and blankets.
  3. Check your wall air conditioners.
  4. Make sure the sump pump is working properly. 
  5. Make sure your gutters are clean and secure. 
  6. Remove any trees that might potentially fall on your house or another valuable property.
  7. Keep your outdoor gear secure. (furniture, mowers, tools)

During hurricane season, don't be unprepared!

Having a storm preparation plan during hurricane season raises the likelihood of you and your family staying safe. Hurricanes consist of severe winds that can knock down trees and power lines, leading to blackouts. 

A hurricane may also lead to basement flooding or water seeping through the floor in your home. Depending on the location of your Atlanta home, you may want to consider purchasing flood insurance since most homeowners insurance plans do not cover floods that occur after a severe storm. 

SERVPRO will clean up storm damage

We hope that you learned the importance of creating a storm preparation plan. When you experience a storm damage disaster, you can count on SERVPRO for help. The professionals at SERVPRO know that storm damage typically consists of Category 3 water damage because of the rainwater that is entering your home. According to the IICRC, category 3 water damage is the most difficult to clean and requires immediate attention.

Storm damage restoration is more than just cleaning up the water; it also includes removing any biohazard or contaminants that have made their way into your home because of flooding. Storms can cause many problems for homeowners, so you want to take preparatory measures before they happen!

Disasters never come with a warning, and you need to have the number of a reliable team in Atlanta to help you with your storm damage restoration. SERVPRO of Downtown Atlanta has built a reputation as one of the best restoration contractors in Atlanta. You can count on our certified team to quickly get your everyday life back to normal again after you have suffered storm damage.

Our team is skilled and can handle all types of disasters. We are available 24/7 to repair, restore, and rebuild your home/business. Simply dial our 24-hour emergency service number (404) 835-0200, and you will get quick expert assistance.

Atlanta Flat Roof Leak? Here Are 2 Possible Causes

4/28/2021 (Permalink)

Flat roof leak causing ceiling damage Contact the professionals at SERVPRO for flat roof leak mitigation!

A small flat roof leak can lead to further issues.

Flat roofs are an element of most commercial buildings. They are specifically designed to place HVAC components conveniently. Flat roofs are installed to make commercial roof maintenance a lot easier. However, flat roofs, like all roofing types, are prone to issues as they age. Flat roof leaks are one of the most frequent and inconvenient issues to occur.

There are some advantages of having a flat roof. However, there is one distinct disadvantage to flat roofs: water pooling. It is a known fact that flat roofs do not drain water as much as pitched roofs. 

If you own a commercial building with a flat roof and want to learn how to prevent water from pooling on your flat roof or need help with a flat roof leak, keep reading.

A flat roof leak can cause severe commercial water damage.

Pooling is probably the single most serious hazard to a flat roof. Flat roof pooling is any water that stays on the roof for more than 48 hours after it has rained. Pooling water does not pose an imminent danger, but if it is allowed to stand over time, it may cause the roofing membrane to deteriorate. When the flat roofs start to deteriorate, it will likely result in leakage, creating significant commercial water damage issues for the rest of the building's structure.

Prolonged flat roof leaks cause structural damage and wood rot. A damaged roof framing can lead to severe issues down the road that will require the help of a flat roof repair professional. 

Signs that a flat roof is leaking 

  • Interior signs of water damage include discolored stains on the ceiling. These water stains are a sign of water damage that is hard to ignore.
  • Water dripping from the roof and seeping into the wall causes bubbling is another example of a flat roof leak.
  • Unexplained mold growth in your commercial building, particularly in the attic, is a sign that you're dealing with water damage. 

2 Common causes for a flat roof leak

1) Damaged membrane

As time passes, membranes become more vulnerable to damage and pooling. Punctures, splits, blisters, and cracks are all common issues that occur often. When a membrane is breached, water can reach the vulnerable insulation under the membrane. Insidious types of leakage will occur as this insulation gets increasingly waterlogged.

2) Roof penetrating structures can lead to leaks

One common thing between sloped shingle roofs and flat roofs is that they are incredibly vulnerable to leaks anywhere that plumbing pipes, gas lines, or vents rise through a roof's surface. A variety of techniques are used to shield these features from leaks. Installation of pipe boots, rain collars, field wraps, and flashing are a few examples. Despite this, water may still find its way through these barriers and causes flat roof leaks. 

How to stop a flat roof from pooling?

Commercial flat roofs aren't necessarily totally flat, although they're named that. Slight slopes in the roof's surface may occur due to faulty construction processes, weak points in the roof, or a concentrated area of debris or precipitation.

Trained Atlanta roofing contractors know how to slope a flat roof for proper drainage. These slopes are designed to help with runoff so that water does not collect on the roof.

  • Add more drainage lines to your commercial building.
  • Installation of roof crickets.
  • Compress insulation.
  • Replace the membrane.
  • Flush the existing drains.

Check your flat roof for holes

Examine all seams on the flat roof for holes, particularly any places where materials overlap. Keep an eye out for any low spots, especially those that are surrounded by dirt. To quickly find a hole, take a hose up to your roof and spray the place you think is the cause of the water leakage before going inside to see if water trickles from inside the spot where you had first noticed there was a problem.

SERVPRO offers commercial water damage clean up

When a disaster strikes, one can only do just a little without the proper knowledge. It is always wise to have our number readily available to receive help as soon as possible. The faster you get expert assistance, the quicker you'll get rid of the problem. 

SERVPRO of Downtown Atlanta is a well-known and reputable restoration company that has been serving customers since 1967. If you want your commercial property to be in a pre-water disaster state within no time, then you should contact SERVPRO. 


Contact us today!

What is The Job of An Atlanta Fire Chaser?

4/21/2021 (Permalink)

Atlanta house fire before a fire chaser arives Contact the preferred insurance vendors at SERVPRO!

Not all Atlanta fire chasers are bad 

We appreciate the Atlanta firefighters, cops, and EMTs coming to assist and save lives when a fire disaster occurs. First responders are a huge help. There is another type of restoration first responder known as fire chasers. 

A fire chaser is someone who comes to your aid amid a tragedy to assist you with your property damage. A fire chaser will show up after the extent of the fire damage situation is stabilized.  

This post will take a deeper look at what fire chasers are and how they can help you in a fire damage situation.

Why are they called fire chasers?

They are known as fire chasers because they rush to the scene and provide their emergency services to a property owner when they hear of an ongoing fire. In most instances, a fire chaser will show up uninvited when the fire is still burning.

The restoration first responder (also known as a "fire chaser") is responsible for responding to a possible property loss due to fire 24 hours a day, seven days a week. Fire chasers are there, prepared, equipped, and ready to offer fire mitigation services.

Are fire chasers good or bad?

Some people object to fire chasers when they deliberately and unethically deceive property owners following a potential insurance loss. They've been accused of preying on someone who is at his most vulnerable. Most people believe they tend to take advantage of fire victims by showing up uninvited and talking them into signing contracts.

Remember that there are always a few characters who tarnish an entire career or industry, just like every other profession/field. Some fire chasers take advantage of others and engage in dishonest/unethical behavior to get a property owner's money when they easily can.

Although, not all fire chasers are bad. In most cases, a fire chaser is looking to help the property owner recover from the disaster that they just endured. Fire damage to a property is an emotional experience, and the fire chaser will ensure that the property owner has a place to sleep and is well taken care of. 

How do fire chasers Get Paid?

Depending on the restoration company, there are both salaried and commission-based fire chasers. The fire chaser will provide their customers with immediate repair and restoration help and facilitate them with other necessities. Once a fire chaser has secured a fire restoration contract, the fire chaser will get paid in exchange for their lead.

Avoid Atlanta fire chasers and count on preferred insurance vendors!

Fire disasters always come without warning and such an unfortunate thing can happen to anyone. The professionals at SERVPRO of Downtown Atlanta do not rely solely on having fire chasers first to a fire damage scene. 

SERVPRO of Downtown Atlanta has built a reputation for being preferred insurance vendors. When a fire breaks out in your Atlanta home or business, you will want to contact your insurance before signing any contracts with a fire chaser. Because of our developed relationship with Atlanta insurance adjusters, your insurance agent will likely recommend getting in contact with our fire restoration team.

Once you call, our IICRC certified restoration company will quickly deploy a professional to come and help mitigate the fire damage. To go the extra mile, we will do our best to quickly board up your home and clean soot damaged contents so that your belongings will be safe from further damage. Boarding up services is proven to help with theft and unwanted pests. 


SERVPRO of Downtown Atlanta specializes in fire restoration, and we are available 24/7 for the Atlanta residents. We want you to sleep tight and know that you have a reputable team you can rely on for fire mitigation and restoration. When the fire damage project is complete, you will not be able to tell that there was ever a fire!

SERVPRO Uses Plastic Containment Walls For Further Protection

4/14/2021 (Permalink)

Close up of plastic used for plastic containment walls We use plastic containment to avoid the spread of mold spores.

Plastic containment walls help keep unwanted dust particles out.

Unwanted contaminants can quickly spread through a property during renovation, remodeling, restoration, repairing, or demolition. To avoid contaminants from spreading, restoration contractors need to install an appropriate containment barrier structure to keep their customers satisfied and remain compliant with government and regulatory authorities, including the EPA and OSHA.

Dust particles must be contained during a restoration project. Depending on the job, temporary walls can be constructed from materials such as drywall and plastic. When it comes to asbestos and mold removal, the professionals at SERVPRO will install plastic sheeting to contain all affected areas.

Why does SERVPRO use plastic containment walls?  

A worksite with containment walls built will often be separated from vulnerable occupied areas during restoration and renovation procedures. Workplace staff and homeowners should trust temporary wall containment systems to avoid the spread of dust and contaminants. 

Containment walls are simple to install and enable operations to proceed uninterrupted. SERVPRO prioritizes their customer's safety above anything else. Keeping that in mind, we prefer to use plastic containment walls over allowing the spread of contaminated materials. 

Plastic containment walls help keep unwanted dust particles out.

Plastic containment walls are an essential part of the process when it comes to reducing construction dust. Unfortunately, public understanding of recent developments in dust containment wall technology tends to lag behind reality, leading to lost opportunities.

When it comes to keeping dust in control, plastic is your best friend. Building a plastic-containment wall acts as a sound dust barrier, preventing dust from spreading within the property. These barriers not only keep air contaminants and dust away, but they also cut down on time and money on post-construction cleanup.

When should plastic containment walls be built?

Plastic containment walls should be built during a restoration project; dust control is critical for workers' safety and the proper operation of machinery. You will find the professionals at SERVPRO create plastic containment walls during restoration projects like mold remediation and asbestos abatement to adequately contain dust particles. 

Another type of containment wall

Containment/barrier management comes with a variety of options. A thorough understanding of the solutions is needed to choose the best choice for a project. Another type of containment wall is one that is made of drywall.

For years, drywall walls have become the go-to temporary containment solution. These walls are made of sheetrock and metal studs, and they take hours, if not days, to install, causing significant disruption to inhabited areas. 

Include an air scrubber inside your containment wall 

An air scrubber is a form of air circulator that draws a room's air through a series of filters to minimize gas and particle levels before emitting filtered air out the other side. The airflow rates are adjusted so that the containment is kept at a positive pressure, preventing contaminants from entering. An air scrubber keeps potentially dangerous contaminants out of appliances and restoration equipment.

Contact SERVPRO for restoration repairs.

As you have learned throughout this post, installing plastic containment walls is essential to avoid the spread of unwanted particles. If you are looking for professional assistance to install the very best, lightweight, easy-to-install plastic containment walls, then SERVPRO is the most reliable option for you. SERVPRO of Downtown Atlanta is a renowned company, and it has been serving customers in Atlanta since 1967. Our experts are skilled and have years of experience in the restoration industry. Contact us today! 

Atlanta Ice Storm Cleanup Professionals

4/7/2021 (Permalink)

Icicles on Atlanta home We are available 24/7!

Learn how to recover your property following an ice storm

Ice storms in Atlanta can lead to significant damage to properties. These damages need to be urgently dealt with to prevent any long-term complications to the property. It is essential not to hesitate to reach out to a professional storm damage restoration company. 

The team at SERVPRO of Downtown Atlanta is highly equipped with knowledge, experience, and tools to tackle these disasters with confidence and success. They are available all around the year, 24/7, to provide expert services during storms and disasters of all scales. 

Ice storm recovery 

An ice storm's aftereffects can seem highly daunting, so the first and foremost thing to do is stay calm and composed. Remaining calm will allow you to focus better on your property's management and recovery and make better decisions. First, confirm that everyone in your family is safe and transferred to a dry and warm place. It is recommended to vacate an ice-damaged area. When an ice storm hits, ensure that the walkway and driveway are cleared of snow build-up and apply de-icing product to avoid any chances of slips. 

Document the ice storm damages

It is essential to document all the losses by taking photographs of absolutely everything and making a list of damaged materials. Documentation and proof can come in handy for home insurance claims. Restoration experts at SERVPRO know what kind of images insurance professionals are looking for; they will take all the necessary images and help you get back on your feet. 

Getting the recovery process started as early as possible will save you more money in the long run. When water damages sit for too long, they can begin to cause secondary damages to a property's structure. To avoid further damages to your personal belongings, you will want to remove any vital furniture or personal documents to a safer place away from the affected areas. 

What are Ice dams?

The majority of home damages following an ice storm are Ice dams. An ice dam is caused by the accumulation of ice on the edge of a roof that prevents water or melting snow from draining off the roof. Water from melting snow refreezes towards the edge of the roof and forms an ice dam. 

How do ice dams cause water damage?

Ice dams prevent water from melting snow to drain off the roof and instead cause a water backflow. A property will be left with loose shingles and water leaking within the roof, ceiling, and walls within no time. Additionally, the heavyweight of ice dams can lead to structural damage and misalignment of gutters, causing the water within the gutters to get misdirected and accumulate around the property leading to severe water damage. 

How to check for ice build-up?

Ice build-up needs to be monitored very closely as it can lead to devastating consequences for a property. Observe closely to assess the level of ice that has built up over the roof. Most roofs can handle a substantial amount of ice without collapsing, but it's not uncommon to experience a collapsed roof or loosened shingles after an Atlanta ice storm. 

When an ice storm hits, look for icicles around the roof and gutters. Icicles can be dangerous, and regardless of their position and orientation, they should be dealt with thoroughly once it is safe to be outdoors.

Also, the presence of ceiling water stains, seepage, or chipping paint in and around exterior walls may suggest significant ice build-up. It is strongly recommended to contact a professional ice damage restoration company to restore the property. 

Does insurance cover ice damage?

The insurance policies on damage caused by an ice storm are somewhat challenging to grasp. It is common for damage to windows and roofs caused by high-speed wind and falling trees is generally covered by standard insurance policies. 

Water damage caused by burst and frozen pipes are covered by insurance if the pipes were previously in healthy conditions. If the water damage were due to negligence and not the ice storm's extent, it would not be covered by insurance. Furthermore, insurance may cover the cost of repairing or replacing a collapsed roof following serious damage due to an ice storm.

Contact the professionals at SERVPRO of Downtown Atlanta if your Atlanta property has recently been affected by an ice storm. Our IICRC certified professionals are available 24/7 for all emergency and non-emergency calls. 

Is Atlanta Wind Damage Covered By Homeowners Insurance?

3/29/2021 (Permalink)

Wind damage to commercial building in Atlanta We are ready for any size wind damage disaster!

Learn what to do when wind damage affects your Atlanta property!

Homeowner's insurance has policies that cover certain losses and doesn't cover other damages. It is essential to closely read every detail in an insurance policy to know what losses are covered and what is not. A homeowners insurance claim typically covers damage caused by wind. It further covers damage caused by hail, rain, or snow driven by wind that enters the property and causes damage due to wind. Additionally, homeowners insurance will cover damage caused by trees fallen due to wind. 

Did wind damage recently affect your property? 

There are few things to keep in mind when deciding what to do when your property gets affected by wind damage. Following are the factors to consider before taking any action:

  • Intensity/severity of the damage.
  • Time at which the damage took place
  • The location of the property that got affected.

Restoring the property could be a complicated procedure but keeping the above factors in mind clarifies where to begin. The immediate response would be taking emergency action by securing the doors, windows, or any other entranceway to avoid further destruction to your property. 

Secondly, pay attention to any water leaks inside the house. Avoid secondary damages by mitigating all water leaks early on. After mitigation, there may be a need to reconstruct the property partially or entirely; it depends on the severity of the wind damage. Wind damages require prompt action. The team at SERVPRO of Downtown Atlanta are known professionals at disaster restoration services. They are highly trained specialists that can cater to wind damages of all forms and sizes. 

What is wind?

The wind is a motion of air and moves due to differences in air pressure. It could be a gentle breeze or a natural disaster such as tornadoes and hurricanes. 

How does wind cause property damage?

The higher the wind speeds, the higher the chances are that restoration will occur. At times the wind storm can cause massive destruction, and it can worsen the situation if the wind storm contains rain. Water from the rain could exacerbate the problem by causing water damage to the interior of a property. 

The damage caused by the wind depends on several factors, including speed. High-speed winds can cause severe damage to the structure of the property and the area surrounding it. It is common for Trees or their branches to fall on a property's roof and cause roof damage. 

How to identify roof wind damage

Various factors help in the identification of roof damage caused by the wind. Some of them are as follows:

  • Missing shingles: Appearing as unconcealed patches on the roof.
  • Curling shingles: The roof's surface is most prone to undergo any damage caused by the wind. On these edges, the shingles start to peel off and begin deteriorating the roof's structure.
  • Leakage in the roof: Seepage leads to discoloration of the roof

SERVPRO helps with insurance claims

The whole process of recovery following a wind storm can be highly daunting. Fortunately, the storm damage repair professionals at SERVPRO of Downtown Atlanta are preferred insurance vendors amongst the most reputable insurance companies. When you contact us, you will be at ease knowing that we will help you through the duration of your homeowner's insurance claim.

The IICRC certified professionals at SERVPRO know what to look for when there is property damage after high winds pass. They will inspect your property and roof to assess the severity and cause of damage due to storm, wind, or other factors. Then they will provide you with the adequate and necessary repairs needed for the overall estimated cost for restoration services. These details will provide you with sufficient information needed to help file for insurance claims and understand the policies applicable for repair.

Understand Why Black Cobwebs Are On the Ceiling After A Fire

3/15/2021 (Permalink)

close up shot of a soot web after a fire Contact the soot and smoke cleaning professionals today!

Soot webs are also known as black cobwebs

You may have seen some black webs dangling in ceiling corners if you have ever been to a property that just had a fire disaster. They seem to be cobwebs coated with soot at first sight. The majority of our customers would comment on their lack of cleaning ability. Luckily, these "webs" aren't really webs from a spider.

Our fire restoration experts have seen quite a number of fire-damaged properties. When it comes to the ceilings and walls, the extent of the damage can be evident. However, sometimes, the most severe damage is hidden in attics or between walls; it is undetectable until we dive in with further inspection. The black spider webs that come out of nowhere just after a fire are among the most apparent fire damage indicators.

What are the black cobwebs after a fire?

Soot webs, also known as soot marks, are formed when ionized soot particles attach and stick together. Soot particles are most common in ceiling corners, where the surfaces and air are colder. If you come across soot webs in your house, don't touch them because they're very sticky.

Soot webs, also known as "Black Cobwebs," are often confused as spider webs. These spider webs are known as "Soot Tags" and have nothing to do with real spider webs. In the case of a fire, spider webs will burn up very quickly.

The science behind soot webs

When petroleum-based or synthetic materials catch fire, black cobwebs, also known as soot tags, are formed. Soot forms and binds together in long strands during a fire, resulting in black web creation on ceilings and corners. 

The heat from a fire travels into cooler regions; as the air tries to maintain the equilibrium. Since soot is transported through the air with heat, soot particles accompany the air into cooler areas with weak circulation and then concentrate.

The ionization process of burning (especially) synthetic materials such as polymers and rubbers, produces charged smoke particles that can attract onto specific surfaces and to each other, developing chains and gradually web-like formations. They form in conditions known as wet smoke, which includes low heat or a smoldering environment.

In short, soot is a combustion product, and when the particles are charged, they quickly form soot tags or long chains of soot marks. So, while it seems like a bunch of soot got caught on old spider webs, it's a completely new structure.

What is the best way to clean up soot?

If soot webs go untreated, the acidic particles in the soot will damage your property and appliances. Homeowners should keep in mind that they should never try removing it themselves without proper chemicals as it can cause further damage to the walls and ceilings. 

When it comes to smoke damage on surfaces, our technicians take the following measures to ensure that the best cleaning agents are chosen:

  • Testing whether they're dealing with wet or dry smoke residues.
  • Scoping of services to make sure that cleaning methods chosen do not harm surfaces
  • Using specialized tools, like chemical sponges designed to remove soot

To start the soot cleaning and stage smoke reduction of our fire damage restoration procedure, SERVPRO will use air scrubbers with HEPA (High-Efficiency Particulate Air) filters to clear impurities and odors from the air.

Following that, our professionals will use HEPA vacuums to effectively trap ash, soot webs, and dust spores that have blanketed your walls and ceilings. SERVPRO will also use approved chemicals to disinfect and extract odors from both horizontal and vertical surfaces of the contaminated region as a precaution.

Why contact SERVPRO

No fire damage is the best sort of fire damage. SERVPRO is a renowned company in the industry, and it has been serving customers in Atlanta since 1967. If you want your everyday life to be normal again after you have suffered fire and smoke damage, SERVPRO of Downtown Atlanta is the most reliable option for you. 

While we hope you never encounter soot damage in your home, and if you do, call our fire damage restoration team to make the fire "Like it never even happened."


Our team is fully equipped with state-of-the-art tools and has the knowledge and experience in restoring fire damage in no time. We offer 24/7 emergency services to our customers, so contact us today!

Quickly Get Back To Normal Life - 6 Steps in the Home Insurance Claims Process

3/1/2021 (Permalink)

Servpro professional working on a home insurance claim Contact the restoration professionals today to help with your home insurance claim!

Learn how SERVPRO can help you with your home insurance claim!

A home insurance claim can become an emotional process, depending mostly on the amount of damage present. Understanding your insurance policies and how to file a claim with your home insurance company will let you decide what to do next and (hopefully) squash the tension. 

In this blog post, we will go over how the home insurance process typically goes and how you can get back to normal life before the disaster happened.  

6 essential steps in the home insurance claims process

When a disaster happens, the first thing your need to do is collect evidence; take pre mitigation pictures, and make videos of all of the damage to your property. The images that you take will help your insurance adjuster understand what exactly needs replacing. 

  1. Call your insurance company as soon as possible so that they know about the loss.
  2. Meet with your insurance adjuster: Throughout the restoration process, the adjuster will help with all inquiries, details, or reassurance at any time. 
  3. Protect what remains: Do not put yourself in any danger, but save any undamaged items. 
  4. Submit a list of your items that were destroyed or damaged. Share the list, along with each item's worth, with your adjuster. Having the damage written gives them a clear understanding of what needs to be done & how much it would cost to do it.
  5. Your adjuster will help you get estimates to restore and rebuild what has been destroyed, and they will typically consult with a contractor who will work on your house. 
  6. Start the restoration process.

We understand that your insurance company needs to be in the loop when a disaster happens to your property. In many cases, you need to act fast, and the best course of action will be calling the IICRC certified professionals at SERVPRO to help you mitigate the situation.

We have experience working with all insurance companies. In fact, we are a preferred restoration vendor for many of the leading insurance companies! 

Before you call SERVPRO do the following:

Find out your insurer's time limit

Your insurance contract will provide specifics about how much time you are allowed to take to file a claim, and most states have rules and time limitations for both you and the insurer to keep the procedure moving. The key is to ensure that all the necessary paperwork is given within the time constraints mentioned in your policy.

Take precautionary measures and substantiate the losses

If a delay would lead to additional damage, don't wait for your adjuster to make the first move. Contact a restoration contractor, like SERVPRO that can cover a damaged roof with plastic tarps to keep additional damages from occurring.

Keep track of additional costs

When your home is damaged to the extent that it is uninhabitable or unsafe, make sure to track all meals, hotel, and associated expenses, keep receipts so that you can be compensated. Many insurance policies provide loss-of-use coverage for these expenses.

SERVPRO can help you file your home insurance claim

In the industry, SERVPRO is a renowned company, and it has been serving clients since 1967. SERVPRO is aware of how daunting filing a claim after you have suffered loss can be. Rely on us for the job; we can take care of it all from restoration to rebuild. 


SERVPRO of Downtown Atlanta can provide an itemized inventory of all of your belongings that were damaged. We will provide you and your insurance adjuster with a report and pictures of items that were damaged. We provide our customers with accurate, fast information needed to make sound decisions. Call us for 24/7 emergency services.

How to Clean Small Amounts of Soot

2/15/2021 (Permalink)

Soot damage in Atlanta garage The professionals at SERVPRO are available 24/7

It's best to leave soot cleaning to smoke restoration professionals

Fire disasters are notorious for causing severe amounts of damage to a property's structure.  

One of the most typical fire damage consequences is the development and deposition of soot on walls, surfaces, floors, interior, and exterior surfaces. Homeowners experiencing soot damage should first ensure adequate ventilation within the space; open up all windows and doors. 

For safety precautions, it is best to wear a PPE. Your PPE should consist of a respirator, gloves, and clothing when coming in contact with soot. Any surfaces and items that aren't damaged by soot should be covered and secured to avoid contamination. It is best to move all unaffected furniture to a different room or space to prevent any possibility of contamination. 

What is soot? 

Soot consists of dry and dusty tiny particles of carbon that result from incomplete burning or combustion of wood, oil, coal, and organic matter. Soot can adhere to pretty much any surface, and it commonly attaches to carpets, walls, floors, tiles, furniture, or heating and air-conditioning systems. Soot can be very resistant, and simple household cleaning techniques may make it worse and spread it. Professionals should handle the cleaning of soot and restore fire damaged items to ensure total removal. 

What materials can soot damage?

Soot can become adherent to any surface and leave permanent stains. Typical materials that need soot removal are bricks, stones, drywall, and wood. All home furniture can also be damaged by soot and will need to be professionally restored. 

All furniture that is damaged by soot, cleaned at another location to avoid the spread of soot. SERVPRO of Downtown Atlanta takes all fire-damaged materials to their warehouse for cleaning. 

How the professionals clean soot 

Fire restoration professionals will begin the soot cleaning process by using a soot vacuum and a soot sponge. They will carefully vacuum the surfaces and gently evacuate any loose soot particles. 

They will use a soot sponge to wipe off the damaged layer of soot on surfaces. Using a soot sponge is vital to the cleaning process and needs to be done carefully to avoid any additional spread of soot. Use the soot sponge only and avoid mixing the use of any other types of cleaning equipment. 

Leave the soot cleaning to fire restoration professionals 

The removal of soot requires deep cleaning and is a tedious process. In smaller areas, it may be manageable to try and clean the damage yourself. Yet, most people find it hard to effectively clean up even smaller areas as they don't have the adequate experience to clean soot. 

When dealing with significant damage, you must leave the job for professionals. SERVPRO offers professional fire damage repair and restoration services to clean your property effectively. They provide excellent services and are experts in deep cleaning soot and removal of the smoke odor. 


Contact the professionals at SERVPRO of Downtown Atlanta today! Upon calling, you will receive IICRC certified fire damage professionals who will use industrial degreasers to remove severe soot damages.

A Faulty Sewage System May Be to Blame For Toilet Bubbles

2/1/2021 (Permalink)

Toilet caused back up after a storm SERVPRO of Downtown Atlanta is ready for any size water damage!

Understand why a toilet is bubbling and making strange noises during a storm 

Are you confused about why your toilet water is bubbling when it rains outside? Are you wondering how to navigate such a situation? If yes, then this post is for you. The professional storm damage team at SERVPRO of Downtown Atlanta has the answers for you!

Common causes for a toilet to bubble 

When a wet venting system (plumbing vents) is in operation, and several drains flow down into one pipeline, toilets will flush and head to a septic system. However, when there is a blockage in a pipe, sewage water can return to your shower, toilet, and sink. 

A gurgling toilet means that negative air pressure (suction) is built up, forming a kind of airlock in the drain line. Air flows freely via the lines in a well-functioning sewer system, avoiding negative air pressure, so waste can perfectly flow down and out. Gurgling in the line suggests unusual suction formation. Eventually, the negative air pressure will be released, pushing air back through the drainage pipe and into your toilet bowl. You will hear a gurgling noise when this occurs, and possibly the water in the bowl may bubble.

What to do when your toilet is bubbling during a storm 

The first thing you should do is check the area near the septic system for damp spots or standing water. Whether you notice any standing water or not, you should ask your neighbors if they face a similar issue. You will know if the problem is only occurring in your home or the entire neighborhood by asking your neighbors. If you are the only one with the issue, rainwater may be directly pouring into your sewer system. 

Another possibility is a sewage blockage in your sewer line, causing your toilet to bubble. Toilet bubbles and gurgling are usually caused by excessive water trying to go down a moderately restricted pipeline. Rainwater could have gotten into your sewer system through a cracked pipe or a sump pump in the basement.

Toilet bubbles may lead to water damage

A bubbling toilet can cause various problems to your home in the long run. Such unnoticed small issues can result in plumbing problems in the future and even toilet water gushing out of the toilet and spewing all over your house. If you find yourself with a bubbling toilet during a storm, you need to contact SERVPRO for professional help. 

As mentioned, water from a bubbling toilet can eventually cause excessive water damage. Your sewage system is not designed to handle rainwater, and if this occurs, it will ultimately cause a back up into your home. Water damage will cause damage to the walls, ceilings, electrical systems, and floors. Since the water damage will be caused by contaminated water, all contaminated items will have to be removed, and an antimicrobial agent will have to be applied.

Why choose SERVPRO for water damage restoration

The worst problem caused by a blocked sewer system is that all the waste that builds up within your house will be exposed to you. To avoid being exposed to contaminants, sewage water damage must be controlled and restored by water damage specialists.

SERVPRO of Downtown Atlanta is a renowned company, and it has been serving clients since 1967. If you want your everyday life to be normal again after you have suffered damage from storms and heavy rainfall, SERVPRO is the company to call. 


Our team is fully equipped with state-of-the-art equipment and has the appropriate IICRC certifications to restore water damage in no time. We offer 24/7 emergency services to our customers; give us a call today!