Recent Commercial Posts

A Free Emergency Ready Profile Will Help A Commercial Property Manager Prepare For Any Size disaster

7/20/2020 (Permalink)

SERVPRO offers a free Emergency Ready Profile (ERP) for property managers to reference when a water or fire damages occur. 

All property managers in Atlanta must always have a list of emergency contacts close by for when any unexpected damages occur to their property. 

Developing a SERVPRO Emergency READY Profile for your business will help minimize business interruption by having an immediate action plan. Knowing what to do and what to expect in advance is the key to timely mitigation and can reduce how water and fire damage can affect your business.

5 Benefits of a SERVPRO ERP 

1) Emergency Basics 

2) Knowing the chain of command 

3) On-call Mitigation Specialists 

4) Shut off Locations 

5) FREE Assessment 

1) Emergency Basics

Having an Emergency READY Profile (ERP) prepared before damages will provide all your commercial property staff, the details, and contacts needed to respond efficiently to any situation. A detailed profile will give concise instructions specified to your Atlanta property. When a property experiences flood, fire, mold, or storm damage, the ERP will provide quick access to information needed to start the recovery process.

2) Chain of Command.

All contractors and staff must know the specific person or persons in charge when disaster strikes. Your emergency ready profile allows all to know ahead of time who is in charge, alleviating the confusion when a problem occurs.

3) On-call Mitigation Specialists.

An emergency plan keeps you from having to ADHOC in finding mitigation professionals when disaster strikes. You will have a developed relationship with the SERVPRO Downtown Atlanta team; they will be ready to spring into action when you notify them.

4) Shut off Locations 

The uniquely designed plan will provide the facility details such as shut-off valve locations, priority areas, and priority contact information

5) 100% Free Assessment

We offer our emergency plans free of charge. No need to worry about not having the budget for it! We want our Atlanta property managers to know what is going to happen when damages occur.

You go to great lengths to protect your commercial property investment. Our Free ERP, Emergency Ready Profile, is the best way to reduce business interruption following a disaster. 

A known statistic in the restoration industry is that as many as 50% of businesses may never recover following a disaster. Of the companies that survive, the overwhelming majority of them had a plan in place. 

Having a guide to help you get back into your building following a disaster can help minimize the amount of time your business is inactive by having an immediate plan of action. SERVPRO of Downtown Atlanta wants to provide you with solutions in advance of an emergency to prepare for any size disaster during an emergency. Give us a call today at (404) 835-0200 and set up an appointment for your free ERP! 

SERVPRO of Downtown Atlanta is independently owned and operator by IICRC certified Rick Northen. Rick has over twenty years of experience regarding all size disasters. He has picked the best team in Atlanta to service your business.

Sump Pumps Save Commercial Buildings from Atlanta Water Damage

6/15/2020 (Permalink)

We Recommend that our Atlanta commercial property owners check on their sump pumps every six months to prevent severe water damage.

In Atlanta commercial and residential properties, you will find that sump pump drainage systems are a standard technology found in the basement. A sump pump contains water-extracting technology, which includes a small motor so that water can be pumped out. Sump pumps are very beneficial when there is any building that is highly susceptible to flooding. 

Commercial Sump pumps 

Commercial sump pumps are very different from residential sump pumps because of their size. Commercial buildings need a sump pump that can handle more massive amounts of water damage and possible moisture issues. In some of Atlanta's commercial buildings, we have found sump pumps that contain dual pumps. When flood or water damage occurs in a commercial building, the sump pump takes the water and moves it to a wet well attached to the commercial building.   

Two types of commercial sump pumps:

Commercial sump pump drainage systems are sold in two different categories: (Floor Mounted and Guide Rail Submersible Pumps)

What is a Floor-Mounted Sump Pump Drainage System?

Here in Atlanta, our SERVPRO technicians have noticed that floor-mounted sump pumps are the most common in the buildings that we service. We believe that these are the most popular sump pumps because they provide enough power to remove gallons of water and are easy to maintain. A floor-mounted sump pump sits above the basement floor, allowing quick access and easy maintenance. 

What is a Guide- Rail submersible Sump pump?

Guide-rail submersible sump pumps are more expensive than floor-mounted sump pumps. The cost difference is because the system is usually hidden in the floor or a wall to save space. Due to the submersible pump being attached to a guide rail, it is easy to raise and lower the pump for maintenance.  

Although these are the two types of sump pumps, many brands make and design these types of pumps. (We currently do not have a brand that we recommend, but you can find some of the best options in 2020 here

We recommend that all of our commercial clients install a sump pump. With a sound sump pump drainage system installed, all concerns of severe water damage can be nullified. Of the two types of pumps, we do not have a preferred version to recommend because we have seen both save thousands of dollars worth of damage. 

Sump pumps are critical to have installed in commercial buildings. The installation of a single pump can potentially save an owner thousands of dollars in commercial water damage. We have seen buildings without sump pumps having water damage that was unnoticed for months, causing mold damage. In our previous blogs, we have discussed what mold damage can do if left to grow. 

Give us a call at (404) 835-0200 if your commercial property undergoes water damage due to a broken pipe or malfunctioning sump pump. SERVPRO of Downtown Atlanta is a team of restoration professionals that can handle any size disaster. We are here to serve the Atlanta community with integrity backing our name. 

Certified: SERVPRO Cleaning in Atlanta

6/1/2020 (Permalink)

Certified cleaning professionals Select a higher standard of clean to help protect your employees and customers.

Deep Commercial Cleaning in Atlanta  

Since the Coronavirus outbreak, we have been steadily busy working with our commercial clients to ensure that their staff is safe to work in a pathogen-free environment. SERVPRO has been in the cleaning industry since 1967. In all the years we have learned some really great ways to ensure that a commercial building in Atlanta is cleaned properly. The CDC is constantly updating the proper cleaning guideline as they are finding out. We want our customers to know that we will continue to stay on top of the latest news regarding Covid19.

Commercial Cleaning Services

We offer a wide array of cleaning services to our Atlanta residents. We pride ourselves on being the go-to company for commercial cleaning as well as restoration. We have all the equipment ready to clean any job large or small. 

SERVPRO Commercial Cleaning Services:

  1. Air Ducts and HVAC
  2. Biohazard and Sewage
  3. Trauma and Crime Scene
  4. Carpet and Upholstery
  5. Drapes and Blinds
  6. Ceilings, Walls, and Hard Floors
  7. Odor Removal and Deodorization
  8. Vandalism

Covid19 Cleaning 

When it comes to cleaning a building specifically for coronavirus and other pathogens we follow our unique 3 C’s:

  • Consult: A certified cleaning trained professional knows that not all businesses are the same. A trained professional at SERVPRO Atlanta will come out and take a look and tailor a cleaning program based on the unique needs of your Atlanta facility.

  • Clean: Once the person in charge agrees on the plan, an expert deep clean will be initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions. We are always adhering to the leading level of cleaning and decontamination standards set by the CDC.

  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers, and community.

After Commercial Cleaning 

Trust us when we say that we care about the commitment and security of your employees, customers, and community. We serve Atlanta and the surrounding cities. We want you to feel comfortable knowing that we live by the saying "we are only as good as our last job."

We Go Above and Beyond

Hiring a professional service means you are getting experience, expertise, and professional cleaning tools that can clean your space to the highest standard. It might catch you off guard on the number of different services that we offer. If you have any questions regarding our Certified: SERVPRO Cleaned program please feel free to call our office at (404) 835-0200

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Does the Size of Property Change the Restoration Process?

4/27/2020 (Permalink)

The proper restoration process does not change based on the size of a property. The process can slide on a scale of necessary equipment and workforce but remains the same. For instance, if you had two floors of completely saturated flooring, one plan might be two individuals running each level with as many tools as needed in the assessment. While for homeowners, a restoration company with fewer capabilities could get the work done promptly, we must consider the smaller surface area of possible damage and the amount of equipment needed. However, commercial properties require a reputable restoration company that can handle any size disaster. The best bet for a commercial property in need of any type of restoration, whether its fire, water, mold, or storm damage, is a company that has an ample supply of equipment at hand. The volume of equipment and workforce that SERVPRO of Downtown Atlanta allows for quick response time and quick restore time. Our franchise can have an ample number of IICRC trained technicians, and tools can be at any location in a prompt time. In the past, SERVPRO has helped restore several commercial properties, including:

  • Office buildings
  • Retail stores
  • Strip malls 
  • Apartment buildings
  • Hotels
  • Restaurants

Don’t worry about the size of the damage, the tenements or individuals affected by the restoration process, or anything else that might prohibit the smooth running of the business. That will be little to no concern with SERVPRO, who knows efficiency and can create a flexible restoration plan that works around business operations, allowing you to keep running or to be back as quickly as possible.

Atlanta Commercial Mold Damage Needs Remediation

4/27/2020 (Permalink)

Rely on SERVPRO for Mold Cleanup at Your Atlanta Property

To stop and remediate the effects of mold damage in Atlanta, SERVPRO uses the IICRC (Institute of Inspection, Cleaning, and Restoration Certification) Mold Remediation Standard. This is a five-step process that protects occupants and workers, cleans and removes mold, then eliminates the environmental factors that led to the initial infestation. 

First, we reduce exposure. Homes with extensive mold growth can cause a limited number of health effects once the growth is disturbed by cleaning and removal procedures. Technicians isolate the affected areas from casual foot traffic by occupants in untouched areas and use the latest in industry-standard equipment to protect themselves. 

Second, we document every action. Our remediation team records the initial inspection to include mold growth size, which rooms, hallways, or work areas where it was found, and air content test results of mold spore and moisture levels. These are baselines we use to make sure surfaces are cleaned, and air quality has returned to normal after technicians complete their work. 

Third, we control contamination at the source. After the area is isolated, we keep it from spreading as the cleaning procedures get underway. One of our best practices uses negative air machines at the point of drywall and other demolition. These devices draw out dust and particulates from the air; when combined with a HEPA filter, they pull out mold even down to the size of a single spore. 

Fourth, we remove the contamination. The particles removed by negative air machines are typically blown outside of your home, but can also be captured and removed to another location. Any debris that has settled onto a surface is then wiped down using a dry cloth. Thicker amounts of contamination require a cleaning agent and a wet cloth. In some cases, a vacuum with a HEPA filter may be used for larger quantities. 

Fifth, we reduce the humidity level. As the current infestation is remediated, SERVPRO technicians set up dehumidifiers to lower the moisture content to normal levels, preferably below 60%.

Once technicians have completed work, we test the areas to make sure everything is back to safe levels and then hand you the keys back to your home. Remediation can be an extensive and complicated process, but SERVPRO of Downtown Atlanta is here to help you through it. Call us today at (404) 835-0200 to begin.

SERVPRO Is Here To Help Spot Water Damage Pt 2

4/20/2020 (Permalink)

Here are six simple ways to spot potential water damage in a commercial building: 

Pooling/Standing Water 

A pool of water can indicate an indoor leak or a burst pipe or several issues related to water damage. If you notice moisture or water collecting in any area that doesn’t go away or gets more extensive, you may have a leak or seepage somewhere. There may also be times you see water pooling in areas of your lawn. If you see this, it may indicate a rise in the level of groundwater usually after heavy rainfall or a burst pipe underground, which could result in significant foundation water damage. 


Areas that have been exposed to moisture for long periods tend to have a very distinct musky, moldy odor. If you notice any spaces in your building or business that have the strange smell of mold or moisture, you may have water damage somewhere not immediately visible. The IICRC trained professionals here at SERVPRO of Downtown Atlanta are trained to clean, sanitize, and deodorize your commercial building after water damage resulting in a lasting odor. 


Frequently along with the musky smell, areas that are damaged by water are usually noticeably cooler than other areas due to moisture in the walls and other materials evaporating. If there are colder areas around your building or business that are cooler than others, check for some of these other signs of water damage as well to determine if you may have a leak or seepage somewhere. 


A very easy to spot indicator of water damage is discoloration of materials like the walls and ceilings of your property. Standing water in a ceiling will eventually seep through the insulation and drywall and leave a yellowish stained spot where the water has collected. Over time these areas can sag if they’re large enough and even collapse if enough water has collected and sat long enough. 


Many sources of moisture can cause mold, and things such as bathroom condensation may cause mold that wouldn’t be extensive enough to require water damage restoration. However, mold in any area of your building is any indicator that there is too much-standing moisture that needs to be removed. Our professional technicians here at SERVPRO of Downtown Atlanta are specially trained in water damage restoration. They can adequately locate and remove all sources of mold in your building or business. 


The final and more subtle sign of water damage to your property is sound. While sounds of moving water, dripping, and creaking may all be sounds of a perfectly normal plumbing system. It is essential to keep an ear out for changes in typical sounds to identify if there are any problems with your plumbing system or if there is a leak somewhere in your building or business. 

In the event your building or basement floods, it is best to contact a company of professionals to respond quickly and adequately to help the situation. Give us here at SERVPRO of Downtown Atlanta a call at (404) 835-0200 for any water damage restoration emergency, and we will respond right away.

Can Water Damage in Your Atlanta Apartment Affect Your Neighbors?

3/9/2020 (Permalink)

Atlanta Apartments Water damage in your apartment could reach the apartment below or beside you.

The benefit may be the same as the drawback for apartments: in a confined place, you're tied to your neighbors.

Apartments are convenient for many reasons, like cost, location, and in-building facilities. One factor that can be a benefit or a drawback is the relationship between neighbors of an apartment building. One apartment's water damage can quickly become water damage for surrounding neighbors. 

If you've experienced water damage of any kind in your apartment, for example:

  •  A burst pipe
  • Overflowed toilet
  • Cracks in bath causing flooding
  • Large spills
  • Dysfunctional appliances

It is very possible that the water damage in your apartment could reach the apartment below or beside you. Being that water is heavy in large quantities, can break through any material when built up, and flows through all kinds of materials laterally, this is why it's more than likely that the damage will reach another neighbor. There is no need to feel bad; it's a prevalent issue, and the physical properties of water cause it to spread quickly through floors. 

So, as an apartment renter, what can you do?

  • Contact Your Property Manager
  • Recommend SERVPRO as Your Water Restoration Specialist
  • Alert Neighbors to Check for Water Damage

It is the property manager's responsibility to repair the damage for both you and your neighbor. When SERVPRO arrives at the scene, they'll finish the rest of the restoration process, which is a five-step process.

  • Contact (This is what you and your property manager did in calling SERVPRO)
  • Assessment (SERVPRO reviews the damage and creates a plan)
  • Drying (Using their equipment, the drying process begins)
  • Salvage (Any water-damaged material that isn't ruined can now be restored)
  • Restoration (Ensuring the quality of every damaged material)

The Importance of Promptly Seeking Water Removal Services For Your Atlanta Bookstore

3/12/2018 (Permalink)

Keep Your Atlanta Bookstore Open for Readers After Water Damage by Calling SERVPRO

SERVPRO Moves Quickly to Mitigate Damages Caused by Water and Moisture

Your Atlanta bookstore might be a well-established facility for all of the readers and researchers in your area, but that same foot traffic is what pays the bills and keeps your business in the black. When disaster strikes your building and leaves high volumes of water on the floors throughout your business, professional restoration is one of the best solutions to get your doors open again to that critical customer base more expediently.
When your Atlanta bookstore requires water removal services along with restoration efforts, there is typically quite a lot on the line to getting the issue resolved promptly. No matter which area of your shop takes the brunt of the water damage, there are constant considerations you have to concern yourself with as the owner. The amount of time that your shop has to remain closed for restoration, damage to your books and other stock, time off for employees that count on a paycheck, and also the threat of costly substantial structural damages, all matter.
When our SERVPRO technicians reach your storefront, it is critical for our team to look at the full scope of the damage, as we prepare for the extraction. Removing the water from the area is often a task for a combination of our equipment. With higher volumes of water to extract, the most efficient means of pulling the bulk out of the affected area is through one of the pump trucks in our fleet. Spot extractions follow suit after this, using both portable pumps and wet-vacs for small and inaccessible places.
Drying the area completely is a critical component of our restoration process. Our SERVPRO professionals utilize several different tools for this step as well, based on the severity and size of the dampened areas. For inaccessible areas that commonly remain damp following flooding or excessive water damage, our technicians utilize equipment like our Injectidry system to get inside of walls and dry them out entirely. Moisture reduction is crucial to prevent books from absorbing to dampness or degradation.
When your bookstore falls victim to a water emergency, time is often of the essence. Contact SERVPRO of West Atlanta / Downtown. Our experienced technicians are available 24/7 for any restoration need you might have. Call us today at (404) 835-0200.

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Commercial Water Removal In Atlanta

1/17/2018 (Permalink)

In a smaller business like this, there is a tendency to cut corners when it comes to commercial water removal in Atlanta.

Commercial Water Removal

The weather in Atlanta is OK now, but as most business owners know, most of their flooding and other water issues come from broken toilets or split water lines in the breakroom. Even in an innocuous setting like a dental office all of it should be handled by a professional service.

In a smaller business like this, there is a tendency to cut corners when it comes to commercial water removal in Atlanta. The thought is to spend money on a licensed plumber, but rent a shampoo machine and a water-vac from the nearest big box store to clean up the mess. At SERVPRO, we know from more than twenty years of experience that this is never a good idea.

Even the best rental equipment cannot match the commercial grade machines we bring to each task. We have qualified personnel trained to maintain our equipment on-site and have it ready every time we need it. If we do not have a needed piece of equipment on our shelves, we can get it from another franchise office in our nationwide network.

Take carpets as an example. A water-vac removes most of the water, and they may even feel dry to the touch, but there is always some moisture trapped inside. To thoroughly remove the water and dry them, SERVPRO technicians use pumps, water extraction wands, air movers, and dehumidifiers.

If the water is over two inches, we start with the pumps. Even in a large space with multiple offices, our pumps can finish the job in just a few hours. If it is under two inches, we begin with the extraction wands. Unlike a water-vac, we have multiple settings to adjust the speed and force used. Most of the wands also have a built-in heating element, so we can start to dry the carpets as we finish removing the water trapped inside.

Once we finish with the wands, there is still a small amount of moisture trapped between the carpet layers. Most commercial carpets are glued down, so we use air movers to send war, dry air over the surface. Without the right training to watch the temperature, these devices can soften the glue and cause the carpet to form bubbles. If the air movers are not even an option, we use dehumidifiers exclusively to draw moisture from the carpet and surrounding air to dry them.

Each type of business and building has its special requirements to remove water and reopen the doors to customers. If you need us, call SERVPRO of West Atlanta / Downtown at (404) 835-0200. We are here for you.

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